Webinars

Student Loan Debt Collection and Seniors

The Treasury Offset program provides for collection of Federal debts through offset of Social Security benefits. One of the more common scenarios for hotline advocates involves clients who are facing garnishment of their Social Security benefit due to default on a student loan. In many cases, the senior may have guaranteed the loan for a child. The National Consumer Law Center, Justice in Aging, and the Center for Elder Rights Advocacy present a webinar regarding ...
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Social Security Fraud, Similar Fault, and Penalties

As a follow up to a previous CERA webinar, Handling Social Security Overpayments on a Legal Hotline, CERA presents a webinar regarding the issue of clients reporting an overpayment involving allegations by Social Security of “fraud or similar fault.” These cases present unique challenges for the hotline attorney. Social Security’s rules on overpayments differ when Social Security finds that the overpayment resulted from “fraud or similar fault.” Normal due process rules for overpayments do not ...
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Handling Debt Collection Issues on a Legal Hotline

A significant percentage of calls to legal hotlines involve clients facing debt collection problems. Because many hotline clients are "judgment proof," no legal issue is more amenable to telephone advice than debt collection. Hotlines have traditionally provided such advice, and have developed strategies such as "cease and desist" letters to be provided to clients facing debt collection problems. Different hotlines have developed different models to assist their clients facing debt collection issues, ranging from pro ...
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Telling Your Story, Part II

In Telling Your Story, Part I, we focused on results -- outputs, outcomes and good stories. In Telling Your Story, Part II, we will take a step back and discuss the value of collecting great data and the deliberative process of determining what data to capture. We will then look at capturing, culling and weaving that data to construct meaning and demonstrate impact. Telling Your Story, Part II will challenge grant writers, hotline managers and ...
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Handling Social Security Overpayments on a Legal Hotline

Social Security overpayments create a unique challenge for providing hotline advice. Byzantine rules, the jargon of overpayment notices, and the unwillingness of the Social Security Administration to discuss issues with an attorney who has not been formally appointed as representative, all create obstacles to providing competent pro se advice to a client seeking help with an overpayment. This webinar is targeted to legal hotline advocates and managers and will provide guidance on how they can ...
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Understanding How the Consumer Financial Protection Bureau’s Office of Consumer Response Can Assist Your Clients

The Consumer Financial Protection Bureau (CFPB) provides great resources and services to help consumers understand their rights. But did you also know that they also accept consumer financial product and service complaints? Staff from Consumer Response will discuss:
  • The types of complaints they handle,
  • How complaints are handled from beginning to end, and
  • Tips for how to submit a complaint.
This informative webinar will provide you with everything you need to know about what ...
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Handling Subsidized Housing Issues on a Legal Hotline

Low income, housing, and senior legal hotlines receive frequent calls from tenants with issues about their subsidized or public housing. This webinar is targeted to legal hotline advocates and managers and will provide guidance on how they can handle specific housing issues. This webinar addresses:
  • Background on subsidized housing law and focus specifically on issues hotline managers have identified as "hot".
  • What steps the hotline advocate can take when the client calls about ...
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Elder Law & Ethics: Multi-representation

Many legal hotline advocates encounter issues associated with multi-representation when working in an elderlaw practice. This webinar, part of a three-part series, explores this issue in detail and provides insight on how to deal with a variety of issues associated with multi-representation. This webinar addresses:
  • Representing couples as well as members of the same family.
  • A discussion of differences in normal overpayment collection cases vs. fraud cases.
  • Steps for attorneys to follow when asked ...
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Elder Law & Ethics: Confidentiality

Many legal hotline advocates encounter issues associated with confidentiality when working in an elderlaw practice. This webinar, part of a three-part series, explores this issue in detail and provides insight on how to deal with a variety of issues associated with confidentiality. This webinar addresses:
  • The traditional "who is the client?" issue.
  • Typical ways practitioners engage the assistance of third parties to help their clients.
Presenters:

Elder Law & Ethics: Competency

Many legal hotline advocates encounter issues associated with competency when working with older clients. This webinar, part of a three-part series, explores this issue in detail and provides insight on how to deal with competency on various levels. This webinar addresses:
  • how to distinguish between two different types of competency questions that arise in practice
  • how to apply checklists to analyze those questions
  • how ethics rules affect your analysis
  • practical tips for dealing ...
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