2016 Annual Report Cover

Running a Hotline is More than Answering the Phone: You’re Done with the Call, Now What?

By Christopher Jackson, Communications Coordinator, Elder Law of Michigan, and Project Administrator, Center for Elder Rights Advocacy During the second session of the Preconference, I had the wonderful opportunity to work with Cat McConnell, West Virginia Senior Legal Hotline, to discuss with attendees what should be done after completing a hotline call. There are many data Read More…

2016 Annual Report Cover

Running a Hotline is More than Answering the Phone: Handling a Hotline Call

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc and CERA Project Specialist The preconference at the Equal Justice Conference in Chicago included a full day of programming devoted to legal hotlines. Running a Hotline is More than Answering the Phone: A Collaborative Workshop was well attended by hotline managers and advocates throughout the United Read More…

2016 Annual Report Cover

New tool will help standardize elder abuse data

The Centers for Disease Control and Prevention (CDC) recently released a tool that aims to help standardize the way that elder abuse data is collected and managed, in the hopes that we can gain a more accurate picture of the problem and impact of elder abuse at the local, state, and national levels. The tool, Elder Read More…

2016 Annual Report Cover

Model Approaches to Statewide Legal Assistance Systems RFP Coming Soon

The Model Approaches to Statewide Legal Assistance Systems (Model Approaches) grants help states develop and implement effective approaches for integrating low cost legal mechanisms into statewide legal/aging service delivery networks in order to enhance overall service delivery capacity. Legal assistance provided through well-integrated and cost-effective delivery systems directly enables older adults to remain independent, healthy, Read More…

2016 Annual Report Cover

Guest Blogger – How Understanding the Brain in Conflict Can Help Hotline Staff Better Serve Clients

By Ellie Lanier, Managing Attorney, Mediation Practicum, University of Georgia School of Law In October 2015, David Godfrey and I did a presentation at the National Aging and Law Conference on Neuroscience and Communication Skills for Working with Older Adults and I was asked to expand on the topic for this issue of the Legal Hotline Connection. Let’s Read More…

2016 Annual Report Cover

Making Time for Team

By Mary Haberland, Managing Attorney, Florida Senior Legal Helpline, and CERA Project Specialist One of the biggest challenges I’ve faced managing the Florida Senior Legal Helpline is creating a team from attorneys who work from their homes.  In the beginning only one of our three team attorneys worked off-site, and she was a former colleague who returned Read More…

2016 Annual Report Cover

CERA Presents at NALC

By Christopher Jackson, Communications Coordinator, Elder Law of Michigan, and Project Administrator, Center for Elder Rights Advocacy The National Aging and Law Conference 2015 (NALC) was held October 29-30, 2015 at the Hilton Arlington in Arlington, VA. NALC brought together substantive law, policy, legal service development and legal service delivery practitioners from across the country Read More…

2016 Annual Report Cover

CERA focuses on innovation with the Senior Legal Helpline Technical Assistance Project

By Christopher Jackson, Communications Coordinator, Elder Law of Michigan, and Project Administrator, Center for Elder Rights Advocacy The Senior Legal Helpline Technical Assistance Project, as part of the National Legal Resource Center, is a project of the Center for Elder Rights Advocacy (CERA), a program of Elder Law of Michigan (ELM).  The goal of this Read More…

2016 Annual Report Cover

2014 Senior Legal Helplines Annual Report Now Available

By Christopher Jackson, CERA Project Administrator CERA is proud to release the 2014 Senior Legal Helplines Annual Report. This year’s report includes data reported from twenty-two of the thirty Senior Legal Helplines (SLH), which represents an increase of participation from 2013. Seventeen of these helplines were able to report additional data such as client demographic breakdowns, costs of operation, Read More…

2016 Annual Report Cover

Things I Learned at My First Equal Justice Conference

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc. and Project Specialist, CERA As part of the CERA team, I was able to attend the Equal Justice Conference for the first time. At the conference, I was able to participate in presentations and attend many other panels. Below are some of the many things Read More…