2016 Annual Report Cover

Running a Hotline is More than Answering the Phone: You’re Done with the Call, Now What?

By Christopher Jackson, Communications Coordinator, Elder Law of Michigan, and Project Administrator, Center for Elder Rights Advocacy During the second session of the Preconference, I had the wonderful opportunity to work with Cat McConnell, West Virginia Senior Legal Hotline, to discuss with attendees what should be done after completing a hotline call. There are many data Read More…

2016 Annual Report Cover

Running a Hotline is More than Answering the Phone: Handling a Hotline Call

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc and CERA Project Specialist The preconference at the Equal Justice Conference in Chicago included a full day of programming devoted to legal hotlines. Running a Hotline is More than Answering the Phone: A Collaborative Workshop was well attended by hotline managers and advocates throughout the United Read More…

2016 Annual Report Cover

Running a Hotline is More than Answering the Phone: Hotline Staffing Models

By Mary Haberland, Managing Attorney, Florida Senior Legal Helpline, and CERA Project Specialist Margery Klausner and I facilitated an afternoon session of Running a Hotline is More than Answering the Phone: A Collaborative Workshop on hotline staffing models, “The Whole is Greater Than the Sum of its Parts.” Margery is the director of the Counsel & Advocacy Law Read More…

2016 Annual Report Cover

Running a Hotline is More than Answering the Phone: A Collaborative Workshop

By Christopher Jackson, Communications Coordinator, Elder Law of Michigan, and Project Administrator, Center for Elder Rights Advocacy The Equal Justice Conference is quickly approaching! Hosted at the Palmer House Hilton in Chicago, pre-conference day is May 11th followed by the conference on May 12-14. The Equal Justice Conference joins all components of the civil legal aid community to discuss and Read More…

2016 Annual Report Cover

Things I Learned at My First Equal Justice Conference

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc. and Project Specialist, CERA As part of the CERA team, I was able to attend the Equal Justice Conference for the first time. At the conference, I was able to participate in presentations and attend many other panels. Below are some of the many things Read More…

2016 Annual Report Cover

Equal Justice Conference – May 7-9th, 2015

Exciting Workshops in Delivery Innovation Since its debut in 1999, in Tampa, FL, the Equal Justice Conference has been the place to come to learn about innovations in legal service delivery. For many years, legal hotlines were cutting edge and many EJC workshops presented nuts and bolts ways to fund, operate, and expand hotline operations. Read More…