Telephone Communication Skills for Legal Hotline Advocates

Strong communication skills are the key to being effective advocates on a legal hotline. Knowing how to communicate with a client on a legal hotline will better prepare an advocate for those difficult situations that one is likely to encounter. This webinar covers many of the problems that an advocate is likely to experience on a legal hotline and some of the tips and strategies that can be utilized to address those difficult situations.

This webinar offers skill building in the the following areas areas:

  • setting the tone,
  • listening effectively,
  • how to take charge of the call,
  • weeding out important information,
  • offering solutions,
  • and how to close the call.

Webinar Video

Webinar Materials