Measuring Outcomes: Telling the Senior Legal Helpline Story

Many senior legal hotline managers struggle with how to tell others about the good work that their hotlines are doing each year. Many funders and community leaders are looking for more than just a report on the number of clients and cases. This workshop discusses telling the story of the hotlines through various outcome measures. It discusses the challenges and limitations for hotlines in reporting outcome measures because of the limited levels of service that many offer.

Webinar Video

Webinar Materials