Measuring Outcomes: A Look at What Hotlines Are Doing

Senior Legal Hotlines do great work everyday. However, they struggle with capturing information that shows the outcomes of this work. Knowing how to capture this critical information and present it to current and potential funders is critical in establishing and continuing resources for sustaining a hotline.

This webinar will explain the differences between outcomes and outputs and what they mean in relation to capturing outcomes for a hotline. We will also discuss quantitative and qualitative data. Three different senior legal hotlines will then showcase the great work that they are doing to capture outcomes for their programs.


  • David Godfrey, ABA Commission on Law and Aging
  • Ellen Yahuda, AARP Legal Counsel for the Elderly
  • Dina Franch, Georgia Senior Legal Hotline
  • Mike Walters and Tom Bedall, Pro Seniors Legal Hotline

Webinar Video

Webinar Materials