Dealing with Ethical Situations on Legal Hotlines

Legal helpline advocates are faced with unique ethical situations every day. The rules of professional responsibility are established to help you deal with these situations while protecting your organization’s and your client’s interests. However, there are some situations where we struggle to determine what is the right thing to do. This webinar is a must see for hotline advocates. It is a good training for new staff and volunteers, as well as a good refresher.

This webinar addresses several situations that present potential problems for legal hotline advocates. Some discussed legal ethics issues include:

  • confidentiality,
  • who is the client,
  • and conflicts.

The webinar includes recorded video scenarios and the model rules of professional responsibility relevant to the situations where these potential problems may arise and then discuss how to handle them.


  • David Godfrey, Senior Attorney, ABA Commission on Law and Aging, and
  • Paula Pierce, Director of Hotlines, Texas Senior Law Center

Webinar Video

Webinar Materials

Other Materials

Selected Provisions from the Model Rules of Professional Conduct