ABA Standards for the Operation of a Telephone Hotline

Posted on March 21, 2017 by

Implementing Software Systems-Reprinted →

← Telephone Effectiveness Checklist

Recent Blog Posts

June 20, 2017

CERA Releases 2016 Senior Legal Helplines Annual Report

The Center for Elder Rights Advocacy (CERA) is proud to release the 2016 Senior Legal Helplines Annual Report. This year’s report marks the 9th year that CERA has authored the ...
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June 7, 2017

2017 National Aging and Law Conference

Save the date for the National Aging and Law Conference in convenient Silver Spring, Maryland, a short 20-minute metro ride from downtown Washington, DC. NALC 2017 will be held at ...
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June 7, 2017

An Elder Justice Coordinator Thinks About Elder Abuse, Neglect, and Exploitation

by Ellen Cheek, Staff Attorney, Florida Senior Legal Helpline When Florida’s Department of Elder Affairs received a Phase II Model Approaches Grant, the position of “Elder Justice Coordinator”(EJC) was created with ...
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June 6, 2017

Capturing Outcomes for Senior Legal Services

By Keith Morris, President, Elder Law of Michigan, and Director, Center for Elder Rights Advocacy It can be a daunting task to capture outcomes from legal services. The Legal Services ...
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Contact Us

Email Address: info@ceraresource.org
Phone Number: 866-949-2372
What is CERA?

The Center for Elder Rights Advocacy is a program of Elder Law of Michigan, Inc., a 501(c)(3) organization. More information about Elder Law of Michigan, Inc. can be found on our website: www.elderlawofmi.org.
The Center for Elder Rights Advocacy (CERA) is a supporting partner of the National Center for Law and Elder Rights, funded by the U.S. Administration on Community Living. This website was supported, in part, by a grant from the U.S. Administration on Aging.
Grantees undertaking projects under government sponsorship are encouraged to express freely their findings and conclusions. Points of view or opinions do not, therefore, necessarily represent official AoA policy.

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