Capturing Outcomes for Senior Legal Services

By Keith Morris, President, Elder Law of Michigan, and Director, Center for Elder Rights Advocacy It can be a daunting task to capture outcomes from legal services. The Legal Services Corporation, which funds any of the legal service providers involved in the Model Approaches to Senior Legal Services, tried to
Charts on a computer

Running a Hotline without Power

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc. and CERA Project Specialist Cincinnati, other than the occasional flood or tornado, is thankfully not prone to natural disasters.  However, in 2008, the remnants of Hurricane Ike caused massive power outages throughout the Cincinnati area.  Certain locations, including my home, were

Five Ways to Make Your Hotline Disaster-Ready

By Keith Morris, President, Elder Law of Michigan, and Director, Center for Elder Rights Advocacy If there is one thing that I have learned in the past few years, it is to be ready for anything.  We have had to deal with a week-long power outage, a flood, an evacuation

Running a Hotline is More than Answering the Phone: Handling a Hotline Call

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc and CERA Project Specialist The preconference at the Equal Justice Conference in Chicago included a full day of programming devoted to legal hotlines. Running a Hotline is More than Answering the Phone: A Collaborative Workshop was well attended by hotline managers

Update: Capturing Elder Abuse Data

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc and CERA Project Specialist In the December 2014 Legal Hotline Connection, I highlighted efforts to capture and report elder abuse cases. Since the article appeared, capturing and reporting data related to abuse and exploitation of seniors have become increasing important for senior

Five Tech Tips for Better Meetings

By Keith Morris, President, Elder Law of Michigan, and Director, Center for Elder Rights Advocacy Scheduling meetings, holding productive meetings, following up on the commitments.  These are becoming a bigger part of our daily work.  I am always on the lookout for new software or online services that might be

LEAN Thinking at the Legal Hotline

By Keith Morris, President, Elder Law of Michigan, and Director, Center for Elder Rights Advocacy A good non-profit manager must utilize all of the tools available to maximize the effect and efficiency of his or her program.  We have already adopted many of the financial management practices of “for-profit” businesses. 

5 Pieces of Software to Make Your Life Easier

By Keith Morris, President, Elder Law of Michigan, and Director, Center for Elder Rights Advocacy For those of you that know me, you know how much I love technology. I also love to find and try new programs and services. Here are just a few of the ones that I
Hands typing on a laptop.

Senior Hotlines Detailed Outcome Study

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc. and Project Specialist, CERA Recently, the Center for Elder Rights Advocacy began a national study on measuring more detailed outcomes on a legal hotline. Currently, Elder Law of Michigan, the Florida Senior Legal Helpline, and the Pro Seniors’ Legal Hotline

Things I Learned at My First Equal Justice Conference

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc. and Project Specialist, CERA As part of the CERA team, I was able to attend the Equal Justice Conference for the first time. At the conference, I was able to participate in presentations and attend many other panels. Below are

Partnerships between the Senior Legal Hotline and the Title III-B Providers Improve Services to Seniors

By Keith Morris, President, Elder Law of Michigan, and Director, Center for Elder Rights Advocacy The state of Michigan is very fortunate to have a Model Approaches Phase II Grant.  While we are making great progress on our grant objectives, I want to take a minute and highlight the partnerships

Tech Tips: Bleeding Hearts and Heartbleed

by Kari Deming Heartbleed.  Its scarier than Y2K and Target ‘13.  Those of you who haven’t been following this latest tech scare, and/or who manually manage your username and password collection, please, read on. Heartbleed is a hole in OpenSSL, the internet’s most common data encryptor.  Data encryption is used

Tech Tips for Hotlines II

by Kari Deming Happy Winter, Everyone!  Last quarter, we discussed positively interfacing with clients via LucyPhone, telephone technology, and email.  As December wanes and the New Year approaches, we offer these simple tips to enhance interactions between program people – partners, staff and volunteers.  As I am quite enamored with