Student Loan Debt Collection and Seniors

The Treasury Offset program provides for collection of Federal debts through offset of Social Security benefits. One of the more common scenarios for hotline advocates involves clients who are facing garnishment of their Social Security benefit due to default on a student loan. In many cases, the senior may have

Social Security Fraud, Similar Fault, and Penalties

As a follow up to a previous CERA webinar, Handling Social Security Overpayments on a Legal Hotline, CERA presents a webinar regarding the issue of clients reporting an overpayment involving allegations by Social Security of “fraud or similar fault.” These cases present unique challenges for the hotline attorney. Social Security’s

Handling Debt Collection Issues on a Legal Hotline

A significant percentage of calls to legal hotlines involve clients facing debt collection problems. Because many hotline clients are “judgment proof,” no legal issue is more amenable to telephone advice than debt collection. Hotlines have traditionally provided such advice, and have developed strategies such as “cease and desist” letters to

Telling Your Story, Part II

In Telling Your Story, Part I, we focused on results — outputs, outcomes and good stories. In Telling Your Story, Part II, we will take a step back and discuss the value of collecting great data and the deliberative process of determining what data to capture. We will then look

Handling Social Security Overpayments on a Legal Hotline

Social Security overpayments create a unique challenge for providing hotline advice. Byzantine rules, the jargon of overpayment notices, and the unwillingness of the Social Security Administration to discuss issues with an attorney who has not been formally appointed as representative, all create obstacles to providing competent pro se advice to

Understanding How the Consumer Financial Protection Bureau’s Office of Consumer Response Can Assist Your Clients

The Consumer Financial Protection Bureau (CFPB) provides great resources and services to help consumers understand their rights. But did you also know that they also accept consumer financial product and service complaints? Staff from Consumer Response will discuss: The types of complaints they handle, How complaints are handled from beginning

Handling Subsidized Housing Issues on a Legal Hotline

Low income, housing, and senior legal hotlines receive frequent calls from tenants with issues about their subsidized or public housing. This webinar is targeted to legal hotline advocates and managers and will provide guidance on how they can handle specific housing issues. This webinar addresses: Background on subsidized housing law

Elder Law & Ethics: Multi-representation

Many legal hotline advocates encounter issues associated with multi-representation when working in an elderlaw practice. This webinar, part of a three-part series, explores this issue in detail and provides insight on how to deal with a variety of issues associated with multi-representation. This webinar addresses: Representing couples as well as

Elder Law & Ethics: Confidentiality

Many legal hotline advocates encounter issues associated with confidentiality when working in an elderlaw practice. This webinar, part of a three-part series, explores this issue in detail and provides insight on how to deal with a variety of issues associated with confidentiality. This webinar addresses: The traditional “who is the

Elder Law & Ethics: Competency

Many legal hotline advocates encounter issues associated with competency when working with older clients. This webinar, part of a three-part series, explores this issue in detail and provides insight on how to deal with competency on various levels. This webinar addresses: how to distinguish between two different types of competency

Using Technology to Enhance the Impact of Legal Hotline Services

Like most nonprofits, legal hotlines must maximize the resources they have to provide services in the most efficient manner possible. Leveraging the use of technology can greatly enhance the quality of service legal hotlines can provide. The following materials are from a webinar presentation discussing how to utilize technology to

How to Tell Your Story so that Others Want to Hear It

Like most nonprofits, we are faced with the challenge of showing our value to current and potential funders. The people that use our services know about the great work that we do, but often we are so busy actually doing the work that we don’t think about telling our story

Understanding Bankruptcy and What a Hotline Advocate Can Do to Help Clients

Debt issues are one of the most prevalent questions that hotline advocates are receiving today. We hear things like “I need to file bankruptcy” or “I need a bankruptcy attorney to help me.” As a hotline advocate, you need to understand the legal concepts and practical considerations before you try

Dealing with Ethical Situations on Legal Hotlines

Legal helpline advocates are faced with unique ethical situations every day. The rules of professional responsibility are established to help you deal with these situations while protecting your organization’s and your client’s interests. However, there are some situations where we struggle to determine what is the right thing to do.

Abuse in Later Life: Assessment and Response within the Senior Legal Hotlines

One in ten older adults reported experiencing elder abuse in the past year. Further, it is estimated that only 5% of cases are reported by older victims. Hotline advocates have a unique opportunity to listen for, identify and assist callers who are experiencing abuse. This webinar provides a foundational understanding
Loading...