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Category: Evaluating Hotline Services

Northwest Justice Project Online Intake Survey Form​

OH Intermediate Outcomes Report

OH Client Satisfaction Survey Letter

Southwest Virginia Legal Aid Survey

Elements of a High Quality Legal Hotline

Prairie State Legal Services – Client Survey 2013

Land of Lincoln Legal Assistance Foundation – Client’s Survey 2015

Iowa Legal Aid – Client Evaluation Form for Intakes

Northwestern Legal Services – Phone Advice Follow-Up Questionnaire

Northwestern Legal Services – Client Satisfaction Questionnaire

Ensuring Quality Staff

Program Evaluation

Legal Hotline Evaluation Criteria

Legal Hotlines Self-Evaluation Measures Project Report 2003

LARC Client Survey Results

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Recent Blog Posts

June 2018 Legal Hotline Connection

The More Things Change, the More They Stay the Same

The More Things Change, the More They Stay the Same

The Benefits of Community—How Senior Legal Helplines Facilitated the Passage of Landmark Legislation to Protect Vulnerable Adults  

The Benefits of Community—How Senior Legal Helplines Facilitated the Passage of Landmark Legislation to Protect Vulnerable Adults  

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    Email Address: info@ceraresource.org
    Phone Number: 866-949-2372
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  • What is CERA?

    The Center for Elder Rights Advocacy is a program of Elder Law of Michigan, Inc., a 501(c)(3) organization. More information about Elder Law of Michigan, Inc. can be found on our website: www.elderlawofmi.org.
  • The Center for Elder Rights Advocacy (CERA) is a supporting partner of the National Center for Law and Elder Rights, funded by the U.S. Administration on Community Living. This website was supported, in part, by a grant from the U.S. Administration on Aging.
  • Grantees undertaking projects under government sponsorship are encouraged to express freely their findings and conclusions. Points of view or opinions do not, therefore, necessarily represent official AoA policy.
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