CERA Releases 2016 Senior Legal Helplines Annual Report

The Center for Elder Rights Advocacy (CERA) is proud to release the 2016 Senior Legal Helplines Annual Report. This year’s report marks the 9th year that CERA has authored the Senior Legal Helplines Annual Report. Twenty-one of the twenty-six senior legal helplines operating in 2016 (81%) reported data for the

An Elder Justice Coordinator Thinks About Elder Abuse, Neglect, and Exploitation

by Ellen Cheek, Staff Attorney, Florida Senior Legal Helpline When Florida’s Department of Elder Affairs received a Phase II Model Approaches Grant, the position of “Elder Justice Coordinator”(EJC) was created with the goal of determining the role Legal Services programs should play in preventing and addressing elder abuse, neglect and exploitation.
A gavel laying on papers

Capturing Outcomes for Senior Legal Services

By Keith Morris, President, Elder Law of Michigan, and Director, Center for Elder Rights Advocacy It can be a daunting task to capture outcomes from legal services. The Legal Services Corporation, which funds any of the legal service providers involved in the Model Approaches to Senior Legal Services, tried to
Charts on a computer

When Disaster Strikes – What Senior Clients Should Know and How to Tell Them

by Ellen Cheek, Staff Attorney, Florida Senior Legal Helpline In a February 2016 blog post, Attorney Ellie Lanier explained how understanding the brain in conflict can help Hotline staff serve clients; in particular, she cited a neuroscience acronym – SCARF — which summarizes the threats that trigger the fight or flight

Lessons Learned: Clearing Title and the Obstacle Many Helpline and Legal Services Clients Experience

By Darling Garcia, Director of Operations, Elder Law of Michigan, Inc., and CERA Project Specialist It has been 13 years since I graduated from law school and these years have been filled with rewarding lessons that have allowed me to have personal and professional growth. As a young attorney, I

The Shoshanna Ehrlich Excellence in Senior Legal Hotlines Advocacy Award

Article provided by the National Association of Senior Legal Hotlines Shoshanna Ehrlich retired in 2015 from a twenty-five year career in legal hotlines. Her work was a unique three-dimensional journey viewed through the organizational, historical, and geographic aspects of legal hotline services.  From 1989-1996, she worked at Legal Services of

2017 Equal Justice Conference

Save the Date! The 2017 Equal Justice Conference (EJC) is quickly approaching. The EJC will be hosted in Pittsburgh, PA at the David L. Lawrence Convention Center on May 4th through the 6th. A preconference day will be hosted on May 3rd, with CERA and the National Association of Senior

Running a Hotline without Power

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc. and CERA Project Specialist Cincinnati, other than the occasional flood or tornado, is thankfully not prone to natural disasters.  However, in 2008, the remnants of Hurricane Ike caused massive power outages throughout the Cincinnati area.  Certain locations, including my home, were

Vulnerable Seniors are Most Vulnerable During and After a Disaster

By Christopher Jackson, Communications Coordinator, Elder Law of Michigan, and Project Administrator, Center for Elder Rights Advocacy This year, the Federal Government has issued 44 Major Disaster Declarations for natural disasters occurring across the country. Even with substantial warning and preparation for many of these disasters by state and local

Five Ways to Make Your Hotline Disaster-Ready

By Keith Morris, President, Elder Law of Michigan, and Director, Center for Elder Rights Advocacy If there is one thing that I have learned in the past few years, it is to be ready for anything.  We have had to deal with a week-long power outage, a flood, an evacuation

3 Low-Cost Ways to Do Outreach and Education on Elder Abuse

By Keith Morris, President, Elder Law of Michigan, and Director, Center for Elder Rights Advocacy Many of our senior legal hotline programs are starting new model approaches grants, all of them with some focus on addressing the problem of elder abuse.  I thought it would be a good time to

Tales of Senior Car Buyers and the Hotline Attorneys They Call

By Ellen Cheek, Staff Attorney, Florida Senior Legal Helpline Many a consumer regrets an impulsive car purchase (what was I thinking??) or comes to regret the purchase because of the less-than-supportive response of a family member (what were you thinking??)  If it appears that senior consumers in particular suffer from buyer’s

Hotline Abuse Calls – Lessons Learned

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc. and CERA Project Specialist For the past five years, Pro Seniors’ Ohio Senior Legal Hotline has received dedicated funding to help senior victims of abuse, neglect or exploitation.  Legal problems involving abuse have always been high priority cases for our in-house

Red Flags for Advocates – Identifying Abuse and Exploitation on a Senior Legal Hotline

by Ellen Cheek, Staff Attorney, Florida Senior Legal Helpline In many ways the job of a hotline attorney is analogous to that of a medical doctor:  A senior calls with a troubling symptom – say a Medicaid denial or an unmanageable debt – without knowing that the cause of the symptom

Webinar: Student Loan Debt Collection and Seniors

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc., and CERA Project Specialist Ms. Z is a hotline caller who recently entered a nursing facility and who needs to apply for Medicaid. Because of a defaulted federal student loan debt (she co-signed a federally guaranteed loan for her deceased