CERA Releases 2016 Senior Legal Helplines Annual Report

The Center for Elder Rights Advocacy (CERA) is proud to release the 2016 Senior Legal Helplines Annual Report. This year’s report marks the 9th year that CERA has authored the Senior Legal Helplines Annual Report. Twenty-one of the twenty-six senior legal helplines operating in 2016 (81%) reported data for the

OVC FY 17 Field-Generated Innovations in Addressing Elder Abuse and Financial Exploitation

From the National Center on Elder Abuse: The Department of Justice, through its Office for Victims of Crime and the Elder Justice Initiative, intends to release a $3.25 million solicitation in 2017 entitled OVC FY 17 Field-Generated Innovations in Addressing Elder Abuse and Financial Exploitation. A brief description of the

When Disaster Strikes – What Senior Clients Should Know and How to Tell Them

by Ellen Cheek, Staff Attorney, Florida Senior Legal Helpline In a February 2016 blog post, Attorney Ellie Lanier explained how understanding the brain in conflict can help Hotline staff serve clients; in particular, she cited a neuroscience acronym – SCARF — which summarizes the threats that trigger the fight or flight

Lessons Learned: Clearing Title and the Obstacle Many Helpline and Legal Services Clients Experience

By Darling Garcia, Director of Operations, Elder Law of Michigan, Inc., and CERA Project Specialist It has been 13 years since I graduated from law school and these years have been filled with rewarding lessons that have allowed me to have personal and professional growth. As a young attorney, I

The Shoshanna Ehrlich Excellence in Senior Legal Hotlines Advocacy Award

Article provided by the National Association of Senior Legal Hotlines Shoshanna Ehrlich retired in 2015 from a twenty-five year career in legal hotlines. Her work was a unique three-dimensional journey viewed through the organizational, historical, and geographic aspects of legal hotline services.  From 1989-1996, she worked at Legal Services of

Vulnerable Seniors are Most Vulnerable During and After a Disaster

By Christopher Jackson, Communications Coordinator, Elder Law of Michigan, and Project Administrator, Center for Elder Rights Advocacy This year, the Federal Government has issued 44 Major Disaster Declarations for natural disasters occurring across the country. Even with substantial warning and preparation for many of these disasters by state and local

Five Ways to Make Your Hotline Disaster-Ready

By Keith Morris, President, Elder Law of Michigan, and Director, Center for Elder Rights Advocacy If there is one thing that I have learned in the past few years, it is to be ready for anything.  We have had to deal with a week-long power outage, a flood, an evacuation

3 Low-Cost Ways to Do Outreach and Education on Elder Abuse

By Keith Morris, President, Elder Law of Michigan, and Director, Center for Elder Rights Advocacy Many of our senior legal hotline programs are starting new model approaches grants, all of them with some focus on addressing the problem of elder abuse.  I thought it would be a good time to

Tales of Senior Car Buyers and the Hotline Attorneys They Call

By Ellen Cheek, Staff Attorney, Florida Senior Legal Helpline Many a consumer regrets an impulsive car purchase (what was I thinking??) or comes to regret the purchase because of the less-than-supportive response of a family member (what were you thinking??)  If it appears that senior consumers in particular suffer from buyer’s

$1 Million ACL Grant to Create a New National Center on Law and Elder Rights

Press release courtesy of the Administration for Community Living ACL’s Administration on Aging announced the release of $1,050,000 to the nationally-recognized senior advocacy organization Justice in Aging to create a new National Center on Law and Elder Rights (NCLER). The NCLER will support ACL’s ongoing efforts to protect the rights, financial

Hotline Abuse Calls – Lessons Learned

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc. and CERA Project Specialist For the past five years, Pro Seniors’ Ohio Senior Legal Hotline has received dedicated funding to help senior victims of abuse, neglect or exploitation.  Legal problems involving abuse have always been high priority cases for our in-house

Running a Hotline is More than Answering the Phone: You’re Done with the Call, Now What?

By Christopher Jackson, Communications Coordinator, Elder Law of Michigan, and Project Administrator, Center for Elder Rights Advocacy During the second session of the Preconference, I had the wonderful opportunity to work with Cat McConnell, West Virginia Senior Legal Hotline, to discuss with attendees what should be done after completing a hotline

Running a Hotline is More than Answering the Phone: Does it Cost Too Much to Use Free Help?

By Keith Morris, President, Elder Law of Michigan, and Director, Center for Elder Rights Advocacy For the final session of the Preconference, I had the pleasure of working with Leslie Wallin, Supervising Attorney, CARPLS Legal Aid, to lead the discussion on how legal hotlines use law students and volunteers to

Running a Hotline is More than Answering the Phone: Handling a Hotline Call

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc and CERA Project Specialist The preconference at the Equal Justice Conference in Chicago included a full day of programming devoted to legal hotlines. Running a Hotline is More than Answering the Phone: A Collaborative Workshop was well attended by hotline managers

Running a Hotline is More than Answering the Phone: Hotline Staffing Models

By Mary Haberland, Managing Attorney, Florida Senior Legal Helpline, and CERA Project Specialist Margery Klausner and I facilitated an afternoon session of Running a Hotline is More than Answering the Phone: A Collaborative Workshop on hotline staffing models, “The Whole is Greater Than the Sum of its Parts.” Margery is the director of
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