Hotline Abuse Calls – Lessons Learned

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc. and CERA Project Specialist For the past five years, Pro Seniors’ Ohio Senior Legal Hotline has received dedicated funding to help senior victims of abuse, neglect or exploitation.  Legal problems involving abuse have always been high priority cases for our in-house

Red Flags for Advocates – Identifying Abuse and Exploitation on a Senior Legal Hotline

by Ellen Cheek, Staff Attorney, Florida Senior Legal Helpline In many ways the job of a hotline attorney is analogous to that of a medical doctor:  A senior calls with a troubling symptom – say a Medicaid denial or an unmanageable debt – without knowing that the cause of the symptom