CERA Releases 2016 Senior Legal Helplines Annual Report

The Center for Elder Rights Advocacy (CERA) is proud to release the 2016 Senior Legal Helplines Annual Report. This year’s report marks the 9th year that CERA has authored the Senior Legal Helplines Annual Report. Twenty-one of the twenty-six senior legal helplines operating in 2016 (81%) reported data for the

Capturing Outcomes for Senior Legal Services

By Keith Morris, President, Elder Law of Michigan, and Director, Center for Elder Rights Advocacy It can be a daunting task to capture outcomes from legal services. The Legal Services Corporation, which funds any of the legal service providers involved in the Model Approaches to Senior Legal Services, tried to
Charts on a computer

Running a Hotline is More than Answering the Phone: You’re Done with the Call, Now What?

By Christopher Jackson, Communications Coordinator, Elder Law of Michigan, and Project Administrator, Center for Elder Rights Advocacy During the second session of the Preconference, I had the wonderful opportunity to work with Cat McConnell, West Virginia Senior Legal Hotline, to discuss with attendees what should be done after completing a hotline

New tool will help standardize elder abuse data

The Centers for Disease Control and Prevention (CDC) recently released a tool that aims to help standardize the way that elder abuse data is collected and managed, in the hopes that we can gain a more accurate picture of the problem and impact of elder abuse at the local, state, and

Update: Capturing Elder Abuse Data

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc and CERA Project Specialist In the December 2014 Legal Hotline Connection, I highlighted efforts to capture and report elder abuse cases. Since the article appeared, capturing and reporting data related to abuse and exploitation of seniors have become increasing important for senior

LEAN Thinking at the Legal Hotline

By Keith Morris, President, Elder Law of Michigan, and Director, Center for Elder Rights Advocacy A good non-profit manager must utilize all of the tools available to maximize the effect and efficiency of his or her program.  We have already adopted many of the financial management practices of “for-profit” businesses. 

Senior Hotlines Detailed Outcome Study

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc. and Project Specialist, CERA Recently, the Center for Elder Rights Advocacy began a national study on measuring more detailed outcomes on a legal hotline. Currently, Elder Law of Michigan, the Florida Senior Legal Helpline, and the Pro Seniors’ Legal Hotline

Senior Hotlines Detailed Outcome Study Begins

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc. and Project Specialist, CERA Recently, the Center for Elder Rights Advocacy began a national study on measuring more detailed outcomes on a legal hotline. Currently, Elder Law of Michigan, the Florida Senior Legal Helpline, and the Pro Seniors’ Legal Hotline

2014 Senior Legal Helplines Annual Report Now Available

By Christopher Jackson, CERA Project Administrator CERA is proud to release the 2014 Senior Legal Helplines Annual Report. This year’s report includes data reported from twenty-two of the thirty Senior Legal Helplines (SLH), which represents an increase of participation from 2013. Seventeen of these helplines were able to report additional data such as client

Things I Learned at My First Equal Justice Conference

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc. and Project Specialist, CERA As part of the CERA team, I was able to attend the Equal Justice Conference for the first time. At the conference, I was able to participate in presentations and attend many other panels. Below are

An Update on the 2013 Senior Legal Helpline Annual Report

So far, we have received Senior Legal Helpline Annual Report Data from 21 hotlines across the country. The data from those 21 hotlines reflect that in 2013 there were: approximately 34,000 total clients served and approximately 43,000 total cases closed. If you have not submitted your 2013 Senior Legal Helpline

Capturing Senior Legal Hotline Elder Abuse Data

by Tom Bedall Domestic and financial abuse data had been captured by Pro Seniors’ Senior Legal Hotline ever since its inception in 1990.  However, the expanded scope of elder abuse data collection requested for 2010 by the Senior Legal Helplines/Hotlines’ Report to the AoA required us to take a much