Handling Debt Collection Issues on a Legal Hotline Webinar

On March 18th, CERA hosted a webinar exploring how various legal hotlines across the nation handle debt collection issues. Featured on the webinar were: TantaLisa Clayton, Utah Legal Services; Michael Walters, Pro Seniors, Cincinnati, OH; and Cheryl Feuerman, Connecticut Legal Services’ Consumer Law Project for Elders.

About the webinar:

  • A significant percentage of calls to legal hotlines involve clients facing debt collection problems. Because many hotline clients are “judgment proof,” no legal issue is more amenable to telephone advice than debt collection. Hotlines have traditionally provided such advice, and have developed strategies such as “cease and desist” letters to be provided to clients facing debt collection problems. Different hotlines have developed different models to assist their clients facing debt collection issues, ranging from pro se advice to brief service. This webinar is targeted to legal hotline advocates and managers and it will demonstrate several different models of providing debt collection help and advice.

The webinar addressed:

  • A brief review of common debt collection scenarios.
  • A discussion of different models for assisting clients with debt collection problems.
  • Materials to assist advocates and clients.
  • Time saving technology tips on providing material to clients.

Presentation materials can be found here. Video of the presentation can be found below.

[vimeo 122680460 w=400 h=225]

For more information about this webinar, along with other previous CERA webinars, visit CERA’s website.

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