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Training for Legal Hotline Intake Staff
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2010 Annual Report
The 2010 Senior Legal Helpline Annual Report on Clients, Cases, etc.
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Senior Legal Hotlines Structures Report
Senior Legal Helpline/Hotline Models Report
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Practice Tips for Small Hotlines
Guidance for hotlines with 1 FTE attorney or less
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Don't Miss this Conference
Equal Justice Conference May 18-21, 2011
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Webinar Available Online
Webinar 11/4: Ethical Issues and Procedures for Handling 3rd Party Callers
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Senior Legal Helpline Annual Report
Report on the activities of senior legal helplines for calendar year 2008
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Senior Legal Helplines Conference Call: A Chance for New Helplines to Discuss Processes, Challenges, and Ideas. October 15, 2009 3pm Eastern
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National Association of Senior Legal Hotlines Bi-Monthly Conference Call « Previous Next »
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Using Technology for Client Services in the Helpline Environment. Webinar on December 17, 2009, 3pm Eastern « Previous
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Legal Hotline Connections
| Title | Description | Format |
| March 2012 Legal Hotline Connection | WWW | |
| December 2011 Legal Hotline Connection | WWW | |
| August 2011 Legal Hotline Connection | WWW | |
| April 2011 Legal Hotline Connection | WWW | |
| January 2011 Legal Hotline Connection | WWW | |
| October 2010 Legal Hotline Connection | WWW | |
| July 2010 Legal Hotline Connection | WWW | |
| March 2010 Legal Hotline Connection | WWW | |
| December 2009 Legal Hotline Connection | WWW | |
| September 2009 Legal Hotline Connection | WWW | |
| June 2009 Legal Hotline Connection | WWW | |
| February 2009 Legal Hotline Connection | WWW | |
| December 2008 Legal Hotline Connection | WWW | |
| This issue features notes from the Experienced Hotline Managers Dialogue at EJC 2008, a profile of the South Dakota Senior Legal Helpline, an article on Attracting and Keeping Volunteer Attorneys and Law Students. | ||
| Winter 2007 | This issue contains a detailed article describing the various systems used by the different states to provide legal assistance to people over 60 years old as required by the Older American Act. | |
| Fall 2007 | The Fall issue features updates on the AoA Model Approaches for Statewide Legal Assistance projects in Idaho and North Dakota, an article on client's experience with the California Senior Legal Hotline's mediation project, and a very special From the Frontline by a legal services paralegal. | |
| Summer 2007 | The summer 2007 issue features an article on Using Measurable Outcomes to Demonstrate the Value of Hotlines, an update on operations at the Legal Aid Line of Western Ohio, a Report of the Legal Needs of Florida Seniors, a Third Party Caller Story and the From the Fronline column. | |
| Fall 2006 | The Fall 2006 issue features sample case statements for Legal Hotlines by Patricia Pap, an article on Advisory Councils by Ellie Lanier and a update on the Pennsylvania SeniorLAW Helpline, along with a NALSH Hot Practice Tip and a From the Frontline article. | |
| Summer 2006 | The Summer 2006 issue features the Legal Hotline Clients Follow Up Report 2006 - Executive Summary; South Carolina Centers for Equal Justice Follow-up Procedure; an article on fundraising for the Legal Hotline for Michigan Seniors; and Components of a Successful Case Statement | |
| Spring 2006 | The Spring 2006 issue features an article on Rules of Professional
Responsibility as they apply to legal services delivered through technlogy such as websites and telephone advice; excerpts from an extensive evaluation of the LawLINE at Legal Services Society of British Columbia, and a description of a hotline-related mediation project at the California Seniors Legal Hotline. |
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| Winter 2005 | The Winter 2005 issue features a client outcome study from Wisconsin Judicare, an article on Legal Hotlines as responders to hurricanes, and an outline for proposed revisions on ABA Standards for Civil Legal Services. | |
| Fall 2005 |
The Fall issue contains nutshells on the seven Administration on Aging Legal Assistance Grantees, an article on volunteer satisfaction with the Brief Services Unit at Legal Counsel for the Elderly, and suggestions for handling call volume at your hotline. | |
| Summer 2005 | The Summer 2005 issue features an article on evaluation, a report on LiveHelp technology, a discussion of the Stand Alone Hotline model, and a whimsical look at how weather affects volume. | |
| Spring 2005 | The Spring 2005 issue features an update on the Legal Hotlines for Texans, and article on working with difficult clients from Northwest Justice Project in Seattle and showcases the online law outlines from Maryland Legal Assistance Network. | |
| Winter 2004 | The Winter issue features a profile of Legal Aid Line of Western Ohio, particularly how their technology supports the hotline work; an article on Templates for Client Intake from Wisconsin Judicare, an article on HotDocs and a NASLH Hot Practice Tip on finding hidden benefits for clients. | |
| Fall 2004 | The Fall issue contains excerpts from the Utah Seniors Legal Needs Study, A preliminary report on Brief Services Units from LCE, an article on Developing Readable Client Materials from Maine LSE and a special From the Frontline from the Asian Pacific American Legal Center. The issue runs the first column of the National Association of Senior Legal Hotline Practice Tips. | |
| Summer 2004 | The Summer 2004 Legal Hotline Quarterly features a legal Hotline Evaluation Checklist based on the ABA Standards for Legal Hotlines, a pro se Eviction Outcomes Study from Connecticut, descriptions of the Idaho Senior Legal Hotline and LawLine of British Columbia, and a From the Frontline column about the impact of hotlines on depression. | |
| Spring 2004 | The LHQ has a new look designed for us by AARP Creative Services. This issue contains an update on CLEAR*Sr, a Starwatch article on Voice over the Internet technology for hotlines, a description of the CARPLS Student Legal Aid Hotline, and a feature on the Oklahoma Legal Aid Outcomes Measurement Project. | |
| Winter 2003 | Legal Hotline Quarterly Winter 2003 Edition contains a description of the new Pennsylvania SeniorLAW Helpline and the SeniorLAW Center, an update on Georgia's Mobile Law Units projec, a report from Legal Aid Queensland consultant on her visit to US hotlines and website intake to North Dakota Legal Assistance. | |
| Fall 2003 | This issue features the report of the Legal Hotlines Self-Evaluation Measures Project. | |
| Summer 2003 | The Summer 2003 LHQ features "An Invitation to a Serious Conversation about Hotlines" by Joan Kleinberg (reprinted from MIEJ), the Iowa Legal Aid Outreach Project Report by Scott Hartsook, and an update on the New Mexico lawyer Referrral for the Elder Program by Richard Spinello (from New Mexico BJ) | |
| Spring 2003 | This issue contains final thoughts from the Hotlines outcomes Assessment Study and the Statewide Senior Legal Hotlines Client Outcome Survey 2002. A guide to telephone technology is also featured. | |
| Winter 2002 | The Winter issue features an article on acheiving full access to legal services, and update on innovations at the Legal Aid Society of Hawaii, a description and user survey for Legal Files Software, and a case management software summary. | |
| Fall 2002 | The Fall 2002 Legal Hotline Quarterly contains project descriptions for the 2002 AoA legal hotline awardees, Findings and Recommendations from the Project for the Future of Equal Justice Hotlines Assessment Study, an article on new software at CARPLS, and 101 Reasons to Use an ASP by John Paul Kemp. | |
| Winter 2001 | In this issue: The Future of Legal Services Part II, ABA adopts Rule 6.5, Legal Hotlines: Spotting Systematic Problems, Generating income by roadening the scope of hotline Calls, Senior Legal Productivity and Cost Statistics 2001, Senior Legal Hotline Directory. | |
| Fall 2001 | In this issue: The Future of Legal Services, AoA Title IV Legal Hotline Awards, Websites of Interest, Northwester Legal Services, From the Frontline, Elements of a High Quality Legal Hotline. | |
| Summer 2001 | In this issue: Introduction to Application Services Providers, Case Management Applications for Legal Services, Websites of Interest, Update on CLEAR*Sr, Update on Georgia Senior Legal Holine, From the Frontline. | |
| Spring 2001 | In this Issue: Maryland Legal Assistance Network Status Report, Maryland Legal Aid Bureau, How Hotlines Can Support Aging and Legal Services Networks, Legal Information vs. Legal Advice, Phone System Acquisition Options, Hotlines and Email Intake, Websites of Interest, From the Frontline. | |
| Winter 2000 | In this issue: Senior Legal Hotlines Outcome Study, Websites of Interest, Hotlines Outcome Study Phase II Pre test Summary and update, Showing results, from the Frontline, LCE Hotline Follow-up Project. | |
| Fall 2000 | In this Issue: Legal Services Technology Grants for Hotlines, A new concepts in Deliver, the Brief Services Unit, ABA Standards for Legal Hotlines, Detroit Legal Aid and Defender Civil Division Legal Hotline, Websites of Interest, From the Frontline. | |
| Summer 2000 | In this issue: Hotline Outcomes Assessment Study, Telephone Consultants and Services: S.R. Green, TeLe-Lawyer, Inc., Legal Hotline Resources, Websites of Interest, From the Frontline, Targeting Hard to Reach Populations. | |
| Spring 2000 | In this issue: ABA Ethics Rule Revision, Jan May Honored, Websites of Interest, Coordinated Advice and Referral Program for Legal Services (CARPLS), Best Practice Tips, Planning your AoA Hotline Proposal, From the Frontline. | |
| Winter 1999 | In this issue: Hotline Outcomes Assessment Study Status Report, Start-up and Operation Issues for Legal Hotlines, Legal Helpline for Older Kentuckians, Senior Legal Hotlines Statistical Reports for 1999, Websites of Interest, From the Frontline/Response. | |
| Fall 1999 | In this issue: Pennsylvania Hotline, Texas Nursing Home Advocacy Project, LARC Client Survey Results, Tennessee Elder Law Hotline, From the Frontline, Websites of Interest, Best Practice Tips. | |
| Summer 1999 | In this issue: Telephone Communication Skills, Telephone Effectiveness Checklist, AARP Announcent, New Hampshire Senior Citizens Law Project Legal Advice Line, Funding for Senior Legal Hotlines, Practice Manager Software Review, Pet Practice tips for Volunteers and Client Follow-up, From the Frontline. | |
| Spring 1999 | In this issue: Hotline Research Project, Provision of Legal Advice by Telephone Services, Software Update, Legal Aid of Central Michigan, Legal Aid Foundation of Long Beach, Implementing Software Systems-Reprinted, From the Frontline, Best Practice Tips. | |
| Fall 1998 | In this issue: Pennsylvania Legal Hotline Update, Websites of Interest, Maryland Legal Assistance Network, Washington CLEAR and CLEAR*Sr, Georgia Seniors Legal Hotline, From the Frontline, Practice Points, Legal Hotline Directory Form. | |
| Summer 1998 | In this issue: AARP LSN Announcement, Review of Kemp's Clients 98, Review of ProLaw, Equal Justice Website, From the Frontline, Review of TIME, Review of WinCases, Software Features Table, User Satisfaction Survey. | |
| Winter 1998 | In this issue: Life After Title IV, Implementing New Systems, Software Update, Legal Hotline for Older Iowans, Websites of Interest, A hotline by Any Other Name, Casetypes Statistics Report, DOLLARS-A Funding Resource, From the Front Line, Hotline Workshops/May Conference. |