Things I Learned at CERA, by Mike Walters

By Mike Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc., Project Manager, CERA.  I had a general, private law practice when I began working part-time, as a hotline attorney at Pro Seniors in 2000. I quickly discovered that hotline advice was well suited to my personality. I had always been able to convey

Red Flags for Advocates – Identifying Abuse and Exploitation on a Senior Legal Hotline

by Ellen Cheek, Staff Attorney, Florida Senior Legal Helpline In many ways the job of a hotline attorney is analogous to that of a medical doctor:  A senior calls with a troubling symptom – say a Medicaid denial or an unmanageable debt – without knowing that the cause of the symptom