The More Things Change, the More They Stay the Same

By Keith Morris, Attorney, President of Elder Law of Michigan, Project Director, CERA With the honor of being able to provide technical assistance to the senior legal helplines being transitioned to the National Center for Law and Elder Rights (NCLER) this month, I couldn’t help but reflect on how things are

Capturing Outcomes for Senior Legal Services

By Keith Morris, President, Elder Law of Michigan, and Director, Center for Elder Rights Advocacy It can be a daunting task to capture outcomes from legal services. The Legal Services Corporation, which funds any of the legal service providers involved in the Model Approaches to Senior Legal Services, tried to
Charts on a computer

Running a Hotline without Power

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc. and CERA Project Specialist Cincinnati, other than the occasional flood or tornado, is thankfully not prone to natural disasters.  However, in 2008, the remnants of Hurricane Ike caused massive power outages throughout the Cincinnati area.  Certain locations, including my home, were

Hotline Abuse Calls – Lessons Learned

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc. and CERA Project Specialist For the past five years, Pro Seniors’ Ohio Senior Legal Hotline has received dedicated funding to help senior victims of abuse, neglect or exploitation.  Legal problems involving abuse have always been high priority cases for our in-house

Red Flags for Advocates – Identifying Abuse and Exploitation on a Senior Legal Hotline

by Ellen Cheek, Staff Attorney, Florida Senior Legal Helpline In many ways the job of a hotline attorney is analogous to that of a medical doctor:  A senior calls with a troubling symptom – say a Medicaid denial or an unmanageable debt – without knowing that the cause of the symptom

5 Pieces of Software to Make Your Life Easier

By Keith Morris, President, Elder Law of Michigan, and Director, Center for Elder Rights Advocacy For those of you that know me, you know how much I love technology. I also love to find and try new programs and services. Here are just a few of the ones that I
Hands typing on a laptop.

Evolving the Legal Hotline Model – Successes at the Legal Hotline for Michigan Seniors

By Christopher Jackson, Communications Coordinator, Elder Law of Michigan, and CERA Project Administrator In October, the Legal Hotline for Michigan Seniors, a project of Elder Law of Michigan, transitioned from an appointment model to a model in which individuals are able to speak with an attorney without requiring an appointment. Under