Capturing Outcomes for Senior Legal Services

By Keith Morris, President, Elder Law of Michigan, and Director, Center for Elder Rights Advocacy It can be a daunting ...
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Targeting Hard to Reach Populations

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Senior Legal Helplines and Outreach to Hispanic Seniors

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Conflicts of Interest

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Legal Hotlines: A How to Manual

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Telephone Systems

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Case Management Software

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Running a Hotline without Power

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc. and CERA Project Specialist Cincinnati, other than the occasional flood or ...
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Hotline Abuse Calls – Lessons Learned

By Michael Walters, Legal Hotline Managing Attorney, Pro Seniors, Inc. and CERA Project Specialist For the past five years, Pro Seniors’ ...
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Red Flags for Advocates – Identifying Abuse and Exploitation on a Senior Legal Hotline

by Ellen Cheek, Staff Attorney, Florida Senior Legal Helpline In many ways the job of a hotline attorney is analogous to ...
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Social Security Fraud, Similar Fault, and Penalties

As a follow up to a previous CERA webinar, Handling Social Security Overpayments on a Legal Hotline, CERA presents a ...
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5 Pieces of Software to Make Your Life Easier

By Keith Morris, President, Elder Law of Michigan, and Director, Center for Elder Rights Advocacy For those of you that ...
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Handling Debt Collection Issues on a Legal Hotline

A significant percentage of calls to legal hotlines involve clients facing debt collection problems. Because many hotline clients are “judgment ...
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Evolving the Legal Hotline Model – Successes at the Legal Hotline for Michigan Seniors

By Christopher Jackson, Communications Coordinator, Elder Law of Michigan, and CERA Project Administrator In October, the Legal Hotline for Michigan Seniors, ...
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Understanding How the Consumer Financial Protection Bureau’s Office of Consumer Response Can Assist Your Clients

The Consumer Financial Protection Bureau (CFPB) provides great resources and services to help consumers understand their rights. But did you ...
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Elder Law & Ethics: Multi-representation

Many legal hotline advocates encounter issues associated with multi-representation when working in an elderlaw practice. This webinar, part of a ...
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Elder Law & Ethics: Confidentiality

Many legal hotline advocates encounter issues associated with confidentiality when working in an elderlaw practice. This webinar, part of a ...
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Elder Law & Ethics: Competency

Many legal hotline advocates encounter issues associated with competency when working with older clients. This webinar, part of a three-part ...
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Understanding Bankruptcy and What a Hotline Advocate Can Do to Help Clients

Debt issues are one of the most prevalent questions that hotline advocates are receiving today. We hear things like “I ...
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Abuse in Later Life: Assessment and Response within the Senior Legal Hotlines

One in ten older adults reported experiencing elder abuse in the past year. Further, it is estimated that only 5% ...
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Grant Writing for Legal Hotlines

Many legal hotlines rely on grants as a major source for their financial support. In this increasingly competitive environment, a ...
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