This website is sponsored by the Center for Elder Rights Advocacy, which is supported by a grant from the United States Administration on Aging. The Project provides technical assistance to legal hotline managers and developers. The website provides a compilation of hotline-related materials produced by the Project as well as those produced by numerous other programs.
What is a legal hotline? The Technical Support Project's mission is to serve non-profit programs that provide telephone legal advice at the initial call for service or soon thereafter. This definition includes many programs that do not call themselves "hotlines". Some hotlines stand alone - they are not part of a full legal services organization but provide only telephone brief advice (and) brief services. They refer clients needing extended services to other programs after rendering advice.
Other hotlines perform the advice and intake functions for one or more full-service program that may have one or multiple full-service offices.
The Project definition of "legal hotline" does not include programs that perform only telephone intake screening but do not routinely provide legal advice as part of their telephone intake services.
Watch a demo on how the LCE hotline in Washington, DC works
National Association of Senior Legal Hotlines A non-profit established to advance the legal rights of seniors by increasing the availability of efficient, low-cost mechanisms such as legal hotlines as part of overall aging and legal services delivery. To find out more, click here.